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Terms of Use

  1. Introduction

    1. 1.1 The White Pages® OnLine site ("Site"), the White Pages® Send to Mobile service ("the STM Service"), and the White Pages® Save to My List service ("the STML Service") is operated by Sensis Pty Ltd ABN 30 007 423 912 ("Sensis", "we", "us" or "our") as agent for Telstra Corporation Limited ABN 33 051 775 556 ("Telstra").
    2. 1.2 Your access to and use of the Site, the STM Service, the STML Service and any of the content (including any digital map data and White Pages® directory listings) made available on the Site and/or the STM Service ("Content") and/or the STML Service, is subject to these terms, our Privacy Collection Statement, and any other terms contained on this Site ("Terms").
    3. 1.3 Please carefully read these Terms before you use this Site and/or the STM Service and/or the STML Service. In using and continuing to use this Site and/or the STM Service, and/or the STML Service, you agree to be bound by these Terms. If you do not accept these Terms, you should not continue to use this Site, the STM Service or the STML Service.
  2. Changes to these Terms

    1. 2.1 We may change the Terms at any time by posting the changed Terms on this Site.
    2. 2.2 Amendments will be effective immediately upon notification on this Site. Your continued use of the Site and/or the STM Service, and/or the STML Service following such notification will represent an agreement by you to be bound by the Terms as amended.
  3. Usage rules

    1. 3.1 This Site, the STM Service, the STML Service and the Content is supplied solely for reference purposes.
    2. 3.2 You may download and print individual listings from this Site for your own non-commercial use in the course of the normal use of this Site for directory assistance purposes.
    3. 3.3 Except as permitted under the Copyright Act 1968 (Cth), other applicable laws, or as expressly authorised by us or these Terms, you must not:
      • adapt, reproduce, copy, store, transmit, print, communicate to the public, distribute, publish, create derivative works from or use any part of this Site, the STM Service, the STML Service, or the Content for any purpose whatsoever;
      • use any of the Site, the STM Service, the STML Service, or the Content for commercial purposes or commercial gain or to establish, operate or maintain your own product or service offering;
      • whether through the use of additional software, the STM Service, the STML Service or otherwise, data mine or conduct automated searches of this Site or the Content;
      • incorporate any of the Content with any other material, including advertising and promotional material;
      • create links to this Site from any other website on the internet or frame or mirror this Site;
      • tamper with, hinder the operation of or make any modifications to this Site, the STM Service, the STML Service, or the Content;
      • knowingly transmit any virus, worm, Trojan horse or other disabling feature to or via this Site, the STM Service, or the STML Service;
      • use this Site, the STM Service, the STML Service, or the Content to send commercial, unsolicited or bulk electronic messages to anyone or in any other way which would constitute an infringement of the Spam Act 2003 (Cth); or
      • attempt to do, or permit any other person to do, any of the above acts.
  4. Send to mobile function

    1. 4.1

      About the STM Service


        The STM Service allows you to send contact details from any listings on this Site to a mobile phone as an SMS. To send contact details to your mobile phone; search for the details you want, click the 'send to mobile function' link that accompanies the listing and complete and submit the form.

      • At the bottom of the SMS you'll receive a link that looks something like this: http://r.whitepages.com.au/WHJCVBJUI If you have an internet-enabled mobile phone, clicking on this link can take you to more details for the listing, such as a map, which appear on White Pages® Mobile.
      • It will not cost you anything to send the SMS from White Pages® Online to your mobile phone (standard internet charges apply for accessing White Pages® Online). If you click on the link in your SMS: Data retrieval charges do not apply for Telstra Next G™ and 3G customers browsing White Pages® Mobile, however retrieval charges may apply for other users. Charges may also apply when viewing any linked sites. Please check with your mobile service provider for more information.
    2. 4.2

      Accessing the STM Service

      • To access and use the STM Service, you must:
        • be the owner of the mobile handset or account from which the STM Service is accessed, or have the consent of the owner to access the STM Service from that handset or account; and
        • be the owner of the mobile phone number to which the STM Service is used to send a message, or have the consent of the owner to send a message to that number.
      • We may add to, remove or vary any information provided via the STM Service at any time.
      • We, and our related entities and contractors, do not guarantee that the STM Service will operate on your mobile handset or operate without causing damage to or disturbing the usual operation of your mobile handset.
    3. 4.3

      Your use

      • Without limiting clause 3.3 above, you must not and must not attempt to or permit another person to use the STM Service or the information or Content disclosed to you via the STM Service:
        • in any way which is unlawful, offensive or results, or could result, in damage to property or injury to any person, including by harassing or threatening people; or
        • in a way which infringes our or any other person's rights (including intellectual property rights and moral rights)
  5. Save to My List function

    1. 5.1

      About the STML Service

      • The STML Service allows you to save Business and Government listings from White Pages® Online to a list on the White Pages® Online site administered by you, and then send that list via email to people you know. To save listing details to your list, search for the details you want, click the 'Save to My List' link that accompanies the listing, and the details will be saved to your list. The list can only be administered (eg amended or deleted) by you using the same computer that you used to initially create the list.
      • Once you have created a list by saving listings you can send the list by email by clicking the 'Send to a Friend' link and completing the form.
      • The email sending the list will include your email address, a link back to the list on the White Pages® Online website and links that take users directly to each of the listings that had been saved to that list at the time it was sent.
      • Other than any standard internet charges that apply for accessing White Pages® Online and sending emails, it will not cost you anything to send the STML Service list that you create from White Pages® Online to your nominated email addresses. We will limit the number of lists that can be sent by email.
    2. 5.2

      Accessing the STML Service

      • To access and use the STML Service, you must:
        • be the owner of the internet account from which the STML Service is accessed and the email account from which any list created with the STML Service is distributed, or have the consent of those owners; and
        • be the owner of the email address to which the STML Service list is distributed, or have the consent of the owner to send a message to that email address.
      • We may add to, remove or vary any function of or any information provided via the STML Service at any time.
      • We and our related entities and contractors, do not guarantee that the STML Service will operate on your computer or internet account or operate without causing damage to or disturbing the usual operation of your computer or internet account.
    3. 5.3

      Your use

      • Without limiting clause 3.3 above, you must not and must not attempt to or permit another person to use the STML Service or the information or Content disclosed to you via the STML Service:
        • in any way which is unlawful, offensive or results, or could result, in damage to property or injury to any person, including by harassing or threatening people; or
        • in a way which infringes our or any other person's rights (including intellectual property rights and moral rights).
  6. Other websites

    1. 6.1 This Site, the STM Service and the STML Service may contain links to other websites which are not maintained or controlled by us or our related companies ("third party site"). Third party sites are not part of this Site, the STM Service or the STML Service. These links are provided by us solely for your convenience.
    2. 6.2 We make no representations or warranties whatsoever about any third party site. We do not endorse, and accept no responsibility for, the content or use of any third party site. If you link to any third party site, you leave this Site, the STM Service or the STML Service (as applicable) and do so entirely at your own risk.
  7. Access to the Site outside Australia

    1. We do not represent or warrant that this Site or the Content complies with the laws of any country outside of Australia. If you access and use this Site or the Content from outside Australia, you do so at your own risk.
  8. Intellectual Property Rights

    1. 8.1

      Copyright

      • All intellectual property rights to this Site and the Content (including the software, design, text, data, icons, logos, sound recordings and graphics comprised in the Site, the STM Service, the STML Service and the layout of the Site) are owned by Telstra, Sensis and/or their licensors.
      • Information or materials procured from a third party may be the subject of copyright owned by that third party.
      • In accordance with Division 2AA of Part V of the Copyright Act 1968 (Cth) and Part 3A of the Copyright Regulations 1969 (Cth), Telstra has designated a Copyright Representative. Please see our Copyright Representative statement.
    2. 8.2

      Trade Marks

      • White Pages® is a registered trade mark of Telstra.
      • UBD®, Universal Business Directories™ and the UBD logo are registered trade marks of Universal Publishers Pty Ltd.
      • Whereis® and the Whereis logos are registered trade marks of Telstra
      • Citysearch® and the Citysearch logo are trade marks of CitySearch Australia Pty Ltd (ACN 076 673 857)
      • Any other trade marks that appear on the Site or are referred to or made available via the STM Service or STML Service are the property of their respective owners.
      • You must not use, modify or permit the use or modification of any of the above trade marks or any other trade marks used by us or Telstra without our prior written consent.
    3. 8.3

      Disclaimers

      • Postcode Disclaimer

        Parts of the information contained in this Site have been reproduced with Australia Post's permission from Australia Post's PCODE databases in 2009. The contents of these publications and databases remain at all times the property of Australia Post and shall not be reproduced without Australia Post's permission. In compiling the information Australia Post has used its best endeavours to ensure that the information is correct and current at the time of publication, but neither Australia Post nor Sensis takes responsibility for any error or defect therein. Neither Australia Post nor Sensis shall be liable for any loss or damage arising from the use of, or reliance placed on, any information provided by it.

      • Whereis® Disclaimer

        The Whereis® maps displayed on this Site have been generated from the Whereis® map server. For more information regarding the Whereis® mapping data source, quality, accuracy and the terms and conditions of use of the Whereis® maps, visit the Whereis® Disclaimer.

  9. No warranty

    1. 9.1 We take all reasonable care in compiling our print and online directories, including the Content. However, the Site, the STM Service, the STML Service and the Content is provided 'as is' and we do not warrant or represent that they are complete, current or free from errors or omissions.
    2. 9.2 We provide our services with reasonable care and skill and endeavour to ensure availability of our services and access to this Site and/or the STM Service and/or the STML Service. However, the availability of our services (including the STM Service and STML Service) and access to this Site and/or the STM Service and/or the STML Service may be interfered with by numerous factors, including those outside our control (such as malfunction in equipment or software, Internet access difficulties, or delay or failure of transmission). Accordingly, we do not warrant or represent that our services and/or your access to this Site, the STM Services, the STML Service or the Content will be continuous, uninterrupted, timely, free from errors, faults or viruses, or secure.
    3. 9.3 We accept advertisements for this Site in good faith on the basis of warranties provided by each advertiser. We do not warrant or represent that the products or services advertised on this Site will be suitable for any particular purpose, or that an advertiser has particular qualifications, or that the qualifications claimed by an advertiser are valid, or that the published address of any advertiser is the address at which a telephone call directed to the advertiser is answered. You must investigate for yourself the suitability, quality and condition of any goods or services advertised on this Site or in any of our print directories, and it is your responsibility to verify any information in the advertisements on this Site or in any of our print directories before relying on it.
    4. 9.4 If you become aware of any inaccuracies or omissions in the information on this Site or in any of our print directories, we would be grateful if you could bring this to the attention of our OnLine Customer Service Centre at email@sensis.com.au.
  10. Using listings to make telephone calls

    1. 10.1 If you use listings on this Site to make telephone calls or to send other communications (e.g. SMS messages), you may be liable to pay charges to the applicable service provider. If you use Telstra as your service provider, you will pay charges to Telstra.
    2. Telstra advises:
      • When 13 or 1800 numbers are called from mobile telephones, applicable mobile call charges will apply.
      • Calls to 0055 or 1900 numbers are charged according to the duration of the call,the time of day and the type of service. Higher rates apply to calls made from public and mobile telephones.
      • Calls to 1800 FREECALL™ numbers are free from a fixed Telstra service, but other service providers may apply charges. For call charge information please contact your service provider.
  11. Our liability to you

    1. 11.1 We accept our liability to you for breach of contract or negligence under the principles applied by the courts, but:
      • we do not accept liability to you for losses that:
        • result from your use of our products and services in connection with the conduct of a business; or
        • arise from or in connection with the STM Service or the STML Service, including in connection with the use or content of any third party sites that link from the STM Service, or STML Service,

          except that we will accept that liability if it cannot be excluded under any legislation. If that liability cannot be excluded but can be limited under any legislation, we limit our liability to the extent permitted by that legislation, and in relation to the STM Services, we limit our liability, where applicable, to resupplying the STM Service (or the cost of resupplying the STM Service);

      • we are not liable for any loss to the extent that it is caused by you (for example, through your negligence or breach of contract);
      • we are not liable for any loss to the extent that it results from your failure to take reasonable steps to avoid or minimise your loss; and
      • we are not liable for any loss caused by us failing to comply with our obligations to you where that loss is caused by events outside our reasonable control (such as a malfunction in equipment or software, Internet access difficulties or delay or failure of transmission).
  12. Your liability to us

    1. You are liable to us for breach of contract or negligence under the principles applied by the courts. However, you are not liable to us for any loss to the extent that it is caused by us (for example through our negligence or breach of contract).
  13. Our rights to terminate, suspend or limit your access to the Site

    1. We may suspend, terminate or limit your access to this Site and/or the STM Service and/or the STML Service (as applicable) at any time with as much warning as we reasonably can, including (without limitation) if:
      • we reasonably believe that there is a real risk of loss or damage to us or another if we do not suspend, terminate or limit your access to this Site and/or the STM Service and/or the STML Service (as applicable);
      • the law requires us to do so;
      • we believe on reasonable grounds that providing you with access to this Site, the STM Service, the STML Service, or the Content is illegal or may become illegal;
      • there is an emergency;
      • if it is necessary for maintenance or repair of relevant equipment or systems; or
      • if there are other reasonable grounds for us to do so.
  14. Privacy

    1. We collect, use and disclose personal information in accordance with our Privacy Collection Statement or by calling 1800 736 747.
  15. General

    1. 15.1 If any of these Terms are invalid, unenforceable or illegal, that term will be struck out and the remaining terms will remain in force.
    2. 15.2 If we do not act in relation to a particular breach by you of these Terms, this will not be treated as a waiver by us of our right to act with respect to subsequent or similar breaches. If you do not act in relation to a particular breach by us of these Terms, this will not be treated as a waiver by you of your right to act with respect to subsequent or similar breaches.
    3. 15.3 These Terms (and your dealings with us) are subject to the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of that State.