Frequently Asked Questions
Site Changes
- Why have you changed the look of the site?
- Can I still search by state?
- Can I keep searching on the site the way I used to?
- Why is news not on the site anymore?
- Why is there no large text and text only option anymore?
- How to increase text size using your browser
- How to increase text size using your operating system
Share (Send to)
- What is the "Share (Send to)" function?
- What is Send to Mobile?
- What if Send to Mobile doesn't work?
- What is Send to Email?
- What if Send to Email doesn't work?
- What happens to the details I enter in the email?
- I keep getting sent emails with White Pages® listings, how do I stop receiving them?
- I have blocked my email from being sent White Pages® listings and now want to receive them. How do I do this?
- What are the other items in Share (Send to)?
- What if these other sites don't work?
My List
- What is 'My List'?
- What can I do with 'My List'?
- Is My List Private?
- What happens to the details I enter in the email?
Listing Updates
Help Me with My Search
- Why can't I find the person or business I'm looking for?
- Can I find my friend's address if I only have their phone number?
Reporting Difficulties
Help
- How do I give my listing a new look?
- If I have questions about the site, who do I contact?
- How can I find out more about the White Pages® Network?
- Who is Sensis?
- Why have you changed the look of the site?
After receiving feedback from our users, we realised it was time to give our website a fresh new look. But you've already noticed that. What you may not have noticed just yet is how much easier it is to use. We've updated the layout, making it simpler to search by having only two input fields. We have also made searching easier by including a predictive text function which suggests terms as you type. The aim is to help you find the information you need, faster.
- Can I still search by state?
As part of our new design, we've incorporated all the search fields into one – making it even easier to search. Simply enter any location details that you have, like state, suburb or postcode. Or leave it blank if you'd like to run a national search.
- Can I keep searching on the site the way I used to?
If you would like to keep searching on White Pages® online the way you always have, don't worry, just click on the 'classic search' link to the right of the find button.
- Why is news not on the site anymore?
Our users told us that White Pages® online is the place they come to find contacts, not news.
- Why is there no large text and text only option anymore?
As part of our new look we've increased the size of text across much of the site, so it's easier to read. We've also made it simpler to resize text via your browser controls. And as we have improved White Pages® online to make it more accessible, we have removed the text only option.
To increase the text size in your browser follow these simple steps:
- Internet Explorer
- Go to View menu
- Select Text Size
- Select Largest
- Firefox
By default this browser zooms in on the page. To disable this do the following:
- Go to View menu
- Go to Zoom menu item
- Select Zoom Text Only
Once disabled, text can be resized using these shortcuts:
- Macintosh - Command++
- Windows - Ctrl++
- Safari
By default this browser zooms in on the page. To disable this do the following:
- Go to View menu
- Select Zoom Text Only
Once disabled, text can then be resized using these shortcuts:
- Macintosh - Command++
- Windows - Ctrl++
Text readability can also be improved by adjusting settings within your operating system:
- Windows
- Go to Start menu
- Go to Settings menu item
- Select Control Panel
- Select Accessibility
- Apple OS X
- Go to Settings
- Select Text Size
- Select Largest
These are just a few tips on how to make White Pages® online more accessible. For more, visit your operating system's website.
Share, or Send to, enables you to send your favourite White Pages® Online listings to a variety of locations. These include sending to your mobile, email, and to your profile page on a number of social networking and blogging platforms.
- What is Send to Mobile?
Send to Mobile gives you all the information you need while you're on the go. It works by sending White Pages® Online listings directly to your mobile via SMS. The SMS you receive contains listing details, plus a link to the listing in White Pages® Mobile. Send to Mobile is completely free of charge (note however that your standard network charges will apply when accessing White Pages® Mobile or White Pages® Online). We will not use the phone number for marketing purposes. For more information, please refer to the Send to Mobile Terms of Use.
- What if Send to Mobile doesn't work?
When you use Send to Mobile you should receive an SMS right away, but if you don't, check the number and try again. If it still doesn't work after that it's quite possible we're experiencing technical problems, so wait a few minutes before giving it another go.
Please note: the link to White Pages® Mobile may not be compatible with all mobile devices. If you have any questions in regards to compatibility, please contact your mobile service provider.
- What is Send to Email?
To share a listing, use the 'Send to:' menu beside the phone number, and complete the form. Recipients will receive an email with the listing information (but no phone number), as well as a link to the full listing on White Pages® Online.
- What if Send to Email doesn't work?
It can sometimes take a while for an email to arrive at its destination. Allow a few hours for it to arrive, then either try again, or send to a different email address.
If you entered your email address in the "from" field, you may get a notification that it has failed. If this is the case, check the email address you're trying to send to, and try again.
- What happens to the details I enter in the email?
We don't store the email addresses provided, nor do we use them for marketing purposes. For more information, please refer to the Save to My List Terms of Use.
- I keep getting sent emails with White Pages® listings, how do I stop receiving them?
If you are receiving emails with White Pages® listings but don't want to receive them anymore, there are a few ways you can achieve this.
If you're receiving the emails from a person you know, you can ask them to stop sending you the listings. You can also set up filters in your email software to block the emails. Or you can opt out using a link at the bottom of the email.
Alternately, you can visit this page and enter your email address and click 'Submit'.
Once your email address has been added, you will no longer be able to receive any listings or "My List" messages sent to you by your family or friends. You can always get it unblocked at a later date if you change your mind (see below).
- I have blocked my email from being sent White Pages® listings and now want to receive them. How do I do this?
If you want to start receiving listings via email, please contact us, let us know your email address that you'd like to have unblocked, and we'll unblock it for you.
Once the blocking has been removed you'll be able to start receiving the listings again.
- What are the other items in Share (Send to)?
You can also share selected listing content from White Pages® Online to social networking sites such as Facebook or Twitter. You will need an account with each of the sites or services you wish to send a listing to.
- What if these other sites don't work?
The sites you can post to are not operated by White Pages® or Sensis. We cannot guarantee that these sites will always be available or that sending listing information to them will work as expected. If they are not available, or sending a listing to them doesn't work, you may need to wait until they are available again. Please refer to the Share Service Terms of Use "Third Party Sites".
- What is 'My List'?
'My List' helps you save and share your favourite Business, Government and Residential contacts on White Pages® Online to an easy to access list, so you can find them quickly without having to search again.
You can access your list from the 'My List' link in the search boxes.
- What can I do with 'My List'?
You can personalise your list's name, add and delete contacts, and share your list with others.
'My Lists' can only be edited and shared from the computer they are created on, so anyone (including yourself) viewing your list from another computer will be able to access the contents of the list, but not change the list itself.
To share your list, use the 'Send to a Friend' link and complete the form. Recipients will receive an email copy of your list with direct links to your saved contacts, as well as a link to the latest version of your 'My List' on White Pages® Online.
If you change your list after sending it, recipients will see the revised version of your list on the website but can still access all the contents of the original list you sent them from their email.
To access your own list from another computer, you can send it to yourself using the 'Send to a Friend' link and entering your own email in the recipient field, but remember you will not be able to edit it from another machine.
- Is My List private?
Your list is private unless:
- you have shared it with someone, and they've then either published it online (via a website or similar);
- someone else visits the White Pages® Online site and accesses your list from your computer (ie the computer on which you created the list); or
- someone has viewed it accidentally by entering the URL to access the list.
However, the My List site is not a secure site and so, as with most information on the Internet, there is a risk it could be viewed or shared by third parties. Accordingly, we recommend that you treat the content of your list (and any personalisation you add to it) as though it is available for viewing by any member of the general public.
- What happens to the details I enter in the email?
We don't store the email addresses provided, nor do we use them for marketing purposes. For more information, please refer to the Save to My List Terms of Use.
- How do I update my Business or Government listing?
Looking to update or add information to your business or government listing? It's easy – all you have to do is fill out this form.
- How do I update my residential listing?
If you're placing a new entry, need to update an existing one or would like a silent number, please contact your telephone service provider.
If you're a Telstra Mobile non-business customer requesting a new mobile entry, or you'd like to change the name or address of an existing mobile entry, contact Telstra Mobile customer service on 125 111.
- Why can't I find the person or business I'm looking for?
If the person or business you're looking for has a silent listing, then you won't be able to find them. But if you're sure the number is listed, there are a few things you can do.
Firstly, check that you've entered the name and address correctly. If you're looking in a residential area, try refining your search by entering an initial and suburb. If the system can't find a match, it will expand the search automatically. No luck? Try expanding your search to a state or national level.- Can I find my friend's address if I only have their phone number?
Unfortunately we can't help you do that at this point in time as it is not allowed under the Telecommunications Act. To find someone on whitepages.com.au you'll need a surname and any address information you have.
- What if I find information that's incorrect?
We're keen to make sure the information we provide is up-to-date, so if you find a listing that's incorrect Contact Us, or call customer care on 1800 810 211.
- How do I give my listing a new look?
- If your listing is in need of a makeover we've got a range of options to help you, both in print and online. To see how we can improve your listing, call 1800 810 211 or visit whywhitepages.com.au
- If I have questions about the site, who do I contact?
If you need to ask us any questions or would like to give us some feedback about whitepages.com.au, simply Contact Us.
- How can I find out more about the White Pages® Network?
White Pages® is a great way to help Australians get in touch with your business. In fact, over 6 million people use the White Pages® Network* each week1–that's more than a few potential customers. Call 1800 249 368 or visit whywhitepages.com.au to find out more.
* White Pages® Network includes White Pages® directory, whitepages.com.au, sensis.com.au, Telstra Directory Assistance, Call Connect (12456) and 1234. Call Connect (12456) is available to most Telstra customers, 1234 is available to most Telstra customers except where they are pre-selected to another carrier for long distance calls.
[1] Roy Morgan Single Source Australia, January 2008 – December 2008- Who is Sensis?
Sensis is Telstra's advertising business and one of Australia's leading directory information resources, helping Australians find, buy and sell. Sensis delivers innovative and integrated local search and digital marketing solutions via print, online, voice and mobile channels to connect Australians 24 hours a day, seven days a week.
Our powerful, multi-channel portfolio incorporates the White Pages® and Yellow Pages® directories; the MediaSmart® digital advertising business; the Whereis® digital mapping business; the Citysearch® entertainment and lifestyle website; the sensis.com.au search engine; the 1234 operator-assisted, premium voice information service^; Universal Publisher's mapping publications; and the accommodation website gostay.com.au.
Sensis also manages a number of investments in China on behalf of Telstra. These include investments in some of China's most popular websites such as real estate and home furnishings website, SouFun.com; auto websites Autohome.com and Che168.com; and digital devices websites IT168.com and PCPop.com.cn.
Visit the Sensis Pty Ltd Corporate Site and read more about the company.
^ 1234 is available to most Telstra customers except where they are pre-selected to another carrier for long distance calls.
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